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Pension member tracing

Find members wherever life takes them.

Heka uses global identity data to trace pension members, identify mortality status, restore incomplete records and find next of kin – even after previous tracing has failed.

Contact UsExplore member stories

85% more member records updatedafter previous tracing

Trusted across UK pensions
Global member intelligence

One global view. Thousands of changing lives.

Members move, change names, lose contact and build lives across borders. Heka follows the identity – not only the last known address.

Explore a member storyTap a pin or swipe the storyMember storyMembers found

Member details have been anonymised and adapted to protect privacy.

AustraliaMortality + next of kin

An overseas death confirmed – and the family network restored

Starting point. A member in her early fifties had an outdated Australian address and no confirmed status.

What Heka found. A memorial livestream and funeral notice evidenced her death. Heka corroborated her identity and mapped her immediate family.

Mortality confirmed · spouse and next of kin identified

Memorial livestream with a speaker at a lectern, the audience and live video-player controls
Memorial livestream – one of the public sources used to evidence the member’s death. Fictionalised for privacy.
Two corroborating sources side by side: a funeral director’s notice and a family social-media tribute
Funeral notice and a separate family tribute – two independent sources corroborating the same death. Fictionalised for privacy.
Local news article with masthead, headline and byline, linking a historic identity to a married name
Local news article – the source that connected the member’s historic identity to her married name. Fictionalised for privacy.
From a member record to a current identity

Restore the information schemes need to act.

Member recordMBR-20417 · deferredRecord current
  • Current locationAuckland, New ZealandLast known · Leeds, UK · 2003
  • StatusLiving · corroboratedUnknown
  • Full nameJonathan E. HarlowJ. Harlow
  • Date of birth14 Mar 19581958
  • Emailj.harlow@••••••.co.nzNot held
  • Mobile+64 21 ••• ••••Not held
  • Next of kin1 family relationship identifiedNot held
Evidence attached · cross-validated across independent sources
Beyond traditional tracing

Search should follow people – not addresses.

Traditional tracing often stops at UK credit and registry data. Heka uses global, identity-led discovery to resolve the person, corroborate the evidence and return a usable member record.

TraditionalUK credit and registry data
HekaGlobal data across jurisdictions
TraditionalInput-led record matching
HekaIdentity-led cross-source resolution
TraditionalLimited mortality visibility
HekaUK and international mortality intelligence
TraditionalLittle relationship context
HekaNext-of-kin and family-network discovery
TraditionalMatch or no match
HekaEvidence-backed, traceable member record
  1. 01Start with the existing member record
  2. 02Discover current global identity signals
  3. 03Resolve and cross-validate the correct person
  4. 04Return an enriched, evidence-backed record
Customer proof

Trusted to deliver better member outcomes.

  • 85% moremember records updated after previous tracing
  • 38 countrieswhere members were found
  • 58%with next of kin identified
“These were missing members for whom we held very little data, yet Heka was able to confirm their identities and provide us with results we could trust and verify. Their approach reduces risk for trustees and gives us real confidence in member outcomes. The team is responsive, professional, and clearly committed to helping schemes meet their obligations.”
Andrew KerrinProfessional Trustee – Dalriada
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See what Heka uncovered across real scheme projects.Read scheme case studies →

Find the members traditional tracing missed.

See how Heka can trace members globally, restore incomplete records and uncover the evidence your scheme needs.

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